Salesforce Support

Salesforce Managed Services

Using a CRM like Salesforce is a journey not a destination. What we love about our Salesforce Support Managed services is that we get to partner with you on that journey.

 

Managed Services is a formal way of saying “we got your back”.  We provide your organization with Salesforce support over a six or twelve month period. Over that time, we get to know your business processes and what you need. This could be 10 hours a month or 100 hours a month; we have packages that fit every organization. We fix bugs or develop new features based on your priority. We partner with your internal Salesforce team or be a standalone team for your organization. Our secret sauce is that packages can include project management, business analysis, custom software development, data migration or system administration work. Our blended rate model allows us to deploy the right resources at the right time. 

We work with you to implement the Shujaa Salesforce Program Playbook. This includes a deep dive into People + Process + Product 

We focus on are:

• Identifying pain points
• Creating a backlog of issues; bugs and enhancements
• Meet with you on a consistent basis to help prioritize bugs and enhancements
• Use best practices and best of Salesforce products to address bugs and enhancements
• Train users and superusers
• Implement third party applications
• Provide data clean up
• Help create a roadmap of features

With Managed Services we can help your organization get the highest value out of Salesforce products on an ongoing basis on your timeline when you need it. Business processes change over time and you need to make sure your tools change with those processes and are providing the highest value to your organization.